PRIVACY POLICY - LIMITLESS BY EXCLOLAB

1. WHAT INFORMATION WE COLLECT

We collect the following categories of information:

Personal and Business Information (actively provided):

• Name

• Email address

• Phone number (optional)

• Project brief or inquiry

Automatically Collected Data (via our website or tools):

• IP address and device/browser information

• Usage patterns (pages visited, clicks, time spent)

• Cookie identifiers (e.g., from Google Analytics, Meta Pixel, Microsoft Clarity)

We do not intentionally collect sensitive personal data.

2. HOW WE USE YOUR INFORMATION

Your data is used to:

• Respond to your inquiries or consultation requests

• Deliver scoped services or proposals

• Improve our website and communication process

• Send administrative or project-related communication

• Monitor site performance and usage analytics

We do not sell your data or use it for mass advertising.

3. COOKIES & TRACKING TOOLS

We use third-party analytics and tracking services (e.g., Google Analytics, Meta Pixel, Microsoft Clarity) to understand user behavior and improve user experience. These tools may place cookies in your browser.

You can manage or disable cookies through your browser settings.

4. DATA SHARING

We only share your data with:

• Internal team members for execution and communication

• Trusted third-party service providers (e.g., analytics tools, cloud hosting)

We do not share your information with external parties for advertising or resale purposes.

5. HOW LONG WE KEEP YOUR DATA

We retain your data as long as:

• You remain an active client

• The data is relevant for operational or legal purposes (e.g., invoice records, audit trail)

• You have not requested deletion

Data may be deleted upon request unless required to be retained for legal or financial compliance.

6. HOW WE PROTECT YOUR DATA

We use secure servers, internal access control, and encryption (where applicable) to protect your personal information.

While we implement reasonable safeguards, no system is 100% immune to breaches.

7. YOUR RIGHTS UNDER INDONESIAN LAW

Under UU PDP, you have the right to:

• Access your personal data held by us

• Request correction or update

• Request deletion (except for legal retention needs)

• Revoke consent

To exercise these rights, contact us via the email listed below.

8. CHILDREN'S DATA

Our services are intended for business professionals. We do not knowingly collect personal data from individuals under 18 years of age.

9. CHANGES TO THIS POLICY

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

10. CONTACT INFORMATION

For questions, data access requests, or deletion:

PT. Exclusive Software Laboratory

Email: hello@exclolab.com

WhatsApp: +62 813-9199-2300